"Id","Url","Title","Exhibitor","Description", "764","https://www.modexshow.com/career/764","Applications Engineer","Ethium by EControls","Promote the Ethium by EControls Brand Embrace and Implement the Core Values Execute Service After the Sale Strategy Promote efforts to increase Market Share and support existing and new customer base Promote and support value-added benefits to our customer’s Support market share for all available product lines in the market segment. Develop and maintain service support for each product line Identify and document what it takes to support a specific product and push to make it happen Promote value-added benefit as a single source supplier for Material Handling Equipment (MHE) batteries Work with quotation team to develop and offer tailored solutions to each strategic account. Ensure Timely Communications of Strategic Issues Troubleshoot issues with customers and existing products Train key account technicians on proper troubleshooting, operation, and repair of all product lines Conduct site surveys at customers location to determine needs and communicate finding to Sales/Engineering Advise critical customer/marketing/competitive issues to the team. Include recommended actions to resolve Constant strategic evaluation of customer needs to potential new or Ethium products. Work closely with Product Managers to provide specific input to the technical phase of product development procedures as required. Ensure complete customer satisfaction with products and services provided by Ethium. Work collaboratively with key stakeholders on a project to ensure it works as described and meets customers operational needs Communicate product specifications, issues, and project milestones concisely and correctly to all parties involved Conduct on-site technical training and troubleshooting classes tailored to customer specific applications Qualifications 3+ years of direct account support experience, preferably in instrumentation and systems for the material handling equipment (MHE) industry BSEE/EET or BSME degree, with an electrical background, preferred Must have proficient computer skills including experience utilizing Outlook, Word, Excel, and PowerPoint Ability to travel extensively (65%+) with a clean driving record . Key Performance Characteristics Basic hand and power tool knowledge Innovative Outlook Power of Analysis Effective Communication Skills Adaptability Strong Work Ethic Passion for the Job Sense of Urgency Positive Attitude Honesty/Integrity Position Type, Schedule and Travel This is a full-time position with an expected 65% travel time. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.",