Georgia World Congress Center March 17-20, 2014 March 20, 2014 285 Andrew Young International Blvd, NW Atlanta, GA USA

Fostering Increased Customer Satisfaction and Loyalty Through Voice: The London Drugs Story

Sponsored by Vocollect by Honeywell
TitleType
219 Webinar Conference Recording
219 Presentation Adobe PDF
  • Seminar Number 219
  • Date Tuesday, March 18, 2014
  • Time 10:30 AM - 11:15 AM
  • Location Theater E
  • Add this seminar to your agendaAdd to My Agenda
  • Type Seminar
 
Presented By

Brian F. Best - Director, Warehousing & Distribution
London Drugs Limited
bbest@londondrugs.com
604-272-7442 (w)
12831 Horshoe Place, Richmond, B.C. V7A 4X5, Canada

Jay Armant - Vice President - Product Management
Vocollect by Honeywell
jarmant@vocollect.com
412-349-2543 (w)
733 Rodi Road, Pittsburgh, PA 15235

What You Will Learn
In a variety retailing environment, sustained customer satisfaction and brand loyalty is a vital linchpin for success. Learn how London Drugs, a highly successful Canadian retail chain, used voice to achieve a 70% reduction in order errors, thus enhancing customer satisfaction and building and sustaining trust with retailers and customers. Today London Drugs uses voice for case-and split-case picking operations and inventory-counting, achieving strong success, and plans to extend voice to replenishment in 2013.
 
Key Takeaways
* Understand how voice can be used for multiple distribution workflows beyond picking
* Understand the value of voice in building and sustaining customer satisfaction and loyalty at London Drugs

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